Optimize Manufacturing Maintenance and Support Operations
Support Staff and Field Engineers. Augmented.
Empower employees and customers to efficiently solve Maintenance and Support issues.
Connect the digital thread with the best AI-powered search for manufacturers Watch the demo
Optimize Manufacturing Maintenance and Support Operations
Empower employees and customers to efficiently solve Maintenance and Support issues.
Every major business disruption – supply chain challenges, economic conditions, and the Great Resignation – places pressure on manufacturing organizations to do more with less. They need to better leverage existing resources and capture institutional knowledge to avoid business snags, improve operational excellence, increase customer satisfaction, and drive innovation. Key to driving higher customer satisfaction is world-class maintenance and support functions.
According to a CMSWire Report, 30% of employees never find the information they need to do their jobs. Quick access to content and information allows support staff and field engineers to work successfully and enables customers to thrive in a self-service environment. Now more than ever, the ability to drive revenue in manufacturing by suggesting improvements based on information shared across maintenance and service stakeholders is key to customer satisfaction, high-level decision-making, and growth into new markets.
Doing so requires business and IT staff to work in concert to:
Our customers see immediate results, including increased first-call resolution efficiency and reduced average handle time. The world’s largest and most complex manufacturing companies continuously improve customer engagement with Sinequa-powered customer self-service and agent-assist search solutions.
Searching and retrieving critical Maintenance and Repairs Operations information through questions & answers. Expediting manual processes and time-to-insights empowers better decision-making, faster innovation, and stronger results.
Making information findable requires integration capabilities to ingest and enrich data – including CAD technology, Office 365, Service Now, Salesforce Service Cloud, Jira, Confluence, and many others – for indexing and delivering searchable content to applications.
Combining best-in-class statistical, NLP, and advanced Neural Network technology with Neural Search. Sinequa increases end-user productivity by ensuring the accuracy and reliability of search results.
Flexibility enables quick deployment to accommodate changing IT requirements for Cloud, Hybrid, and on-premise environments.
Advanced security features maintain and optimize your existing access rules. Get a comprehensive set of data protection mechanisms and security you can trust.
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Improve Time to Market
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Increase Margins
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Increase reuse of parts
Whether it’s responsive self-service or skilled support technicians, Sinequa helps you provide best-in-class maintenance and support with cutting-edge generative AI and pinpoint accurate search for issues and resolutions.
We lose a lot of time searching through our various databases and existing tools, along with drawings and technical documentation. We selected Sinequa’s search engine because of its high performance and the fact that it’s straightforward to index databases.
Frédéric Antoine, Technical Support Network Manager, Airbus Helicopters
