Calculate how much you can improve call center performance with Sinequa Intelligent Search
The call center agent role is a hard one. Most call centers face huge turn-over between 30% to 45%. It costs money to find, hire, and train new entry-level workers. Call Center Heads have to constantly work on attrition rates for all these employees.
How do you decrease turnover and lower costs, while maintaining high customer service scores?
A consequence of constantly renewing teams means a lack of knowledge per agent. This directly impacts the average handle time as agents search to find the right information and transfer rates explode.
Sinequa helps you understand where you can save significant budget by reducing the search time to seconds which can be applied to both your employees and your customers